AI Agents

CoolIndoors Virtual Assistant & Knowledge Base

The CoolIndoors Virtual Assistant chatbot, AI Voice Assistant routing, and approved knowledge-base collections that power automated guidance for COOLNOMIX visitors.

CoolIndoors Virtual Assistant

A floating chat widget available on every page. It explains COOLNOMIX technology, answers product questions, helps identify HVAC equipment, guides visitors to the facility assessment, explains ROI/NPV/IRR, directs to the Investment Analyzer, explains pilot evaluations, answers Installer Network questions, and captures contact details with consent. It escalates technical questions rather than answering them directly.

Guardrails

Never guarantee savings or specific percentage results.
Never approve equipment compatibility or AC-01 device quantity.
Never provide confidential installation instructions or wiring diagrams.
Never promise financing, installer certification, or binding quotations.
Never invent case-study results or customer testimonials.

AI Voice Assistant Routing

Where available, the AI Voice Assistant answers general inquiries, explains the product offering, captures caller information, identifies facility or installer inquiries, routes callers appropriately, offers consultation or interview booking, and escalates technical questions. It uses verified telephone numbers and operating hours only.

Intent	Action
General inquiry	Answer general product questions and capture caller information.
Facility assessment request	Route to facility-assessment team; capture name, company, and equipment summary.
Investment consultation	Route to sales; offer Investment Analyzer walkthrough.
Installer inquiry	Route to installer recruitment; direct to application form.
Technical question	Escalate to technical team; do not provide confidential installation instructions.

Approved Knowledge-Base Collections

Ten separate approved collections power the Virtual Assistant. Only public information is used. No confidential distributor manuals or restricted technical materials are uploaded to public AI knowledge collections.

COOLNOMIX Product Information

Public

AC-01, AR-01, AF-01, AC-02 product descriptions, intended applications, and manufacturer-reported savings.

Technology Explanations

Public

Optimized Refrigerant Supply (ORS), retrofit concept, and compatibility considerations in accessible language.

Verified Case Studies

Public

Merck Philippines JLL pilot and additional published case-study summaries with source links.

HVAC Equipment Identification

Public

Photographs and descriptions of common commercial AC equipment types for visitor self-identification.

Facility Assessment

Public

Multi-step assessment process, equipment inventory structure, and preliminary qualification criteria.

Investment Analyzer

Public

Financial formulas, tariff scenarios, savings scenarios, and calculator disclaimers.

Pilot Evaluation

Public

10-step pilot process, measurement periods, and pilot agreement scope.

Installer Network

Public

Recruitment page, application process, benefits, and FAQ for the CoolIndoors Installer Network.

FAQ

Public

Common questions about savings, billing, AC-01 quantity, and measurement methodology.

Contact and Booking

Public

Contact form, inquiry types, and consultation booking flow.